1. Refund Window
We want you to feel confident trying CrackCMS Premium. If our platform doesn't fit your study style, you can request a full refund within 7 days of your purchase — provided fewer than 10 AI tokens have been consumed on your account.
2. Eligibility
| Scenario | Refund eligible? | Refund amount |
|---|---|---|
| Purchased < 7 days ago, < 10 AI tokens used | Yes | 100% |
| Purchased < 7 days ago, ≥ 10 AI tokens used | No (digital content consumed) | — |
| Purchased > 7 days ago | No | — |
| Duplicate purchase (same account, same plan, 24h) | Yes (auto-merged or refunded) | 100% of duplicate |
| Service outage > 72 continuous hours | Yes (pro-rata) | Pro-rata |
| Fraud / unauthorised transaction | Yes | 100% + chargeback assistance |
3. How to Request a Refund
- Email [email protected] from the address linked to your CrackCMS account.
- Include your registered email, transaction ID, and a brief reason.
- We respond within 2 business days.
4. Processing Timelines
Approved refunds are credited back to the original payment method within 5–10 business days, depending on your bank or card issuer. UPI and net-banking refunds typically arrive within 3 business days.
5. Tokens & Consumables
AI tokens are treated as digital consumables. Once 10+ tokens are consumed, the underlying digital content has been delivered and the purchase is final.
6. Subscription Auto-Renewal
Premium plans auto-renew unless cancelled before the renewal date. You can cancel anytime from Settings → Subscription. Cancelling stops future renewals but does not retroactively refund the current term.
7. Disputes
If you dispute a charge with your bank or card issuer before contacting us, we may suspend your premium features pending resolution. Please reach out first — most issues are resolved within 48 hours.
8. Contact
Billing Team
Email: [email protected]